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Studio Lounge interview schedule:
Wednesday, May 15
Jesus Garcia, SVP, Chief Experience Officer at CBC Federal Credit Union
Topic: EMERGE expectations, working with Eltropy
Melissa Wrycha, Chief Experience Officer at Park City Federal Credit Union
Topic: EMERGE expectations, working with Eltropy (case study)
Jack Chawla, Eltropy
Topic: Voice+ and Unified Platform
Nik Dokic, CA HP Credit Union
Topic: EMERGE expecations, working with Eltropy
Brad Shafton, SVP of IT and Digital at Magnifi Financial
Topic: Benefits of a Unified Communications Platform
Howard "Howie" Meller, CEO at PeopleFirst Federal Credit Union
Topic: How People First Looks to Resolve Member Issues Even Faster with Voice+
Carmen Sanchez, VP of Virtual Delivery at FirstLight Credit Union
Topic: How Video Tech Benefits Member Financial Consultations
Kendall Swenson, VP / Member Service Center at TruStone Financial
Topic: Enhanced Efficiency of Chatbots and the Impact on TruStone's Contact Center
Saahil Kamath, Head of Products (AI) at Eltropy
Topic: AI outlook for credit union/member communications
Colin Poe, Business Development Manager at AIM Federal Credit Union
Topic: Power of Text Messaging for Members
Thursday, May 16
Jackie Taque, Chief Experience Officer at Edwards Federal Credit Union
Topic: Working with Eltropy, conference takeaways/highlights, industry trends
Katie Bendyk, Director of eServices and Payment Solutions at Altru Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
Sean Manion, VP of Lending at APL Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
12:30 -- Greg Pesci, CEO at MessagePay
Topic: Working partnership with Eltropy
1:00 -- Rob Hoyle, Chief Information Officer at Vantage West Credit Union
Topic: Highlights from "Unveiling the Hottest Trends in Member Engagement" (panel session)
1:30 -- Jason O'Brien, CEO at SWIVEL
Topic: Working partnership with Eltropy
2:00 -- Umar Tahir, LGFCU
Topic: EMERGE expectations, conference takeaways, working with Eltropy
3:00 -- Mallory Paeper, Senior Deposit Product Specialist at Veridian Credit Union, and Christi Hulme, VP of Member Contact Center at Veridian Credit Union
Topic: EMERGE expectations, working with Eltropy, industry trend that's keeping you on your toes
3:30 -- Michael McRoberts, Sr. Experience Manager at PeopleFirst Credit Union
Topic: EMERGE takeaways, working with Eltropy
4:30
Friday, May 17
8:00 -- Ashish Garg, Co-founder/CEO at Eltropy
Topic: EMERGE wrap up
9:00
9:30
10:00
10:30
11:00
11:30
12:00
Wednesday, May 15
Jesus Garcia, SVP, Chief Experience Officer at CBC Federal Credit Union
Topic: EMERGE expectations, working with Eltropy
Melissa Wrycha, Chief Experience Officer at Park City Federal Credit Union
Topic: EMERGE expectations, working with Eltropy (case study)
Jack Chawla, Eltropy
Topic: Voice+ and Unified Platform
Nik Dokic, CA HP Credit Union
Topic: EMERGE expecations, working with Eltropy
Brad Shafton, SVP of IT and Digital at Magnifi Financial
Topic: Benefits of a Unified Communications Platform
Howard "Howie" Meller, CEO at PeopleFirst Federal Credit Union
Topic: How People First Looks to Resolve Member Issues Even Faster with Voice+
Carmen Sanchez, VP of Virtual Delivery at FirstLight Credit Union
Topic: How Video Tech Benefits Member Financial Consultations
Kendall Swenson, VP / Member Service Center at TruStone Financial
Topic: Enhanced Efficiency of Chatbots and the Impact on TruStone's Contact Center
Saahil Kamath, Head of Products (AI) at Eltropy
Topic: AI outlook for credit union/member communications
Colin Poe, Business Development Manager at AIM Federal Credit Union
Topic: Power of Text Messaging for Members
Thursday, May 16
Jackie Taque, Chief Experience Officer at Edwards Federal Credit Union
Topic: Working with Eltropy, conference takeaways/highlights, industry trends
Katie Bendyk, Director of eServices and Payment Solutions at Altru Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
Sean Manion, VP of Lending at APL Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
12:30 -- Greg Pesci, CEO at MessagePay
Topic: Working partnership with Eltropy
1:00 -- Rob Hoyle, Chief Information Officer at Vantage West Credit Union
Topic: Highlights from "Unveiling the Hottest Trends in Member Engagement" (panel session)
1:30 -- Jason O'Brien, CEO at SWIVEL
Topic: Working partnership with Eltropy
2:00 -- Umar Tahir, LGFCU
Topic: EMERGE expectations, conference takeaways, working with Eltropy
3:00 -- Mallory Paeper, Senior Deposit Product Specialist at Veridian Credit Union, and Christi Hulme, VP of Member Contact Center at Veridian Credit Union
Topic: EMERGE expectations, working with Eltropy, industry trend that's keeping you on your toes
3:30 -- Michael McRoberts, Sr. Experience Manager at PeopleFirst Credit Union
Topic: EMERGE takeaways, working with Eltropy
4:30
Friday, May 17
8:00 -- Ashish Garg, Co-founder/CEO at Eltropy
Topic: EMERGE wrap up
9:00
9:30
10:00
10:30
11:00
11:30
12:00
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